Terms & Conditions

In these Terms and Conditions “we” and “us” means Desa Handbags and Luggage ABN 881 9231 2008, of 35 Willoughby Road, Crows Nest, NSW 2065, and “you” means you the customer.  These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email. Desa Handbags and Luggage may amend these Terms and Conditions at any time and any amendment will become effective immediately. 

 

Legal capacity to transact 

If you are under the age eighteen (18) years you cannot place orders with Desa Handbags and Luggage. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Desa Handbags and Luggage suffer any damage or other losses as a result of a transaction entered into by a minor, Desa Handbags and Luggage reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Desa Handbags and Luggage. 

Placing your order

  • You may place an order by filling in the Order Form on the Desa Handbags and Luggage website and clicking the "Submit My Order" button.
  • When you place your order, we will issue you with an Order Number via email.
  • By placing an order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.
  • We will confirm acceptance of your order by sending you an 'Order Confirmation' (which serves as your Tax Invoice) via email; however, we do not formally accept your order until payment is made and received in full, including shipping and handling charges where applicable.
  • We will notify you that your order is being processed and has been dispatched by sending you a 'Confirmation of Shipping' email.
  • Desa Handbags and Luggage reserve the right to refuse service, remove or edit content, or cancel orders at our discretion at any time.  

Please note: It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent of the law. 

Additions or changes to your order 

Once you place an order, your order cannot be altered.  If you wish to make additions to your order, we ask that you place a new order. If you have any questions about this please email us at info@desabags.com.au or call us on 02 9439 9220. 

Availability of stock 

Desa Handbags and Luggage strives to keep all advertised items in-stock; however like with all retail businesses, some items will sometimes run low, be discontinued without the knowledge of Desa Handbags and Luggage or be on back-order by our supplier.  If an item you have ordered is unavailable in the advertised timeframe, our staff will contact you immediately to let you know and provide you with the option to replace or refund your order.  Items on our website listed as "Available" are to the best of our knowledge, available to ship to you within the advertised timeframe.  If you have any questions about this please email us at  info@desabags.com.auor call us on 02 9439 9220. 

Accuracy 

Desa Handbags and Luggage will make every effort to ensure all content on the website is 100% accurate. Desa Handbags and Luggage will always endeavour to give you as much information about each product as possible. However, Desa Handbags and Luggage cannot guarantee that all product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If you purchase a product that is not as described on our site we will offer an exchange or credit note for the full purchase price (excluding postage) to spend on our website or in one of our stores. 

If you are ever in doubt about a particular product please contact our customer service team, within our customer service hours, on 02 9439 9220 or email us  info@desabags.com.au 

Payment 

All transactions are processed in Australian Dollars (A$). 

Australian Customers– we accept the following methods of payment: 

  • Visa and MasterCard via our Secure Online Payment System
  • Direct Deposit/Bank Transfer - Details will be supplied at the check-out. Please use your order number as the reference. 

New Zealand Customers– we accept the following methods of payment:

  • Visa and MasterCard via our Secure Online Payment System
  • Direct Deposit/Bank Transfer - Details will be supplied at check-out. Please use your order number as the reference.   

If you have any other queries, please email us at  info@desabags.com.auor phone us on 02 9439 9220. 

Pricing 

  • Prices are listed in Australian Dollars (A$) and include GST (10%).
  • We reserve the right to change prices at our discretion.
  • The price of products shown excludes any delivery charges. Delivery charges will be calculated based on where we are sending the goods. 

Please check our Shipping and Deliverypage for more detail on shipping costs. 

Credit card fraud 

At Desa Handbags and Luggage we know how important having a trustworthy online experience is. So, as a company (who’ve been in business for over 25 years), we guarantee your information is safe with us. We have employed the latest technology to ensure all transactions are conducted in a safe and confidential manner, however Desa Handbags and Luggage will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner. 

If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information, please read our Privacy Policy

We like to cater to everyone at Desa Handbags and Luggage, so if you would prefer to place an order with us over the phone, simply call us on +61 2 9439 9220 within our customer service hoursor email your order through to sales@desabags.com.au. Your email will be responded to by one of our experienced crew members within 48 hours.  

Delivery & acceptance of products 

Subject to these Terms and Conditions, we will supply you the Products indicated on your Order Confirmation. When your Order has been dispatched, we will email you to confirm shipment. 

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post) will leave a card so you can pick-up your Product from your local Post Office. 

If an incorrect delivery address has been supplied to Desa Handbags and Luggage, the customer will be responsible for additional postage costs. 

Delivery time takes up to 10 business days (Monday through Friday, excluding Public holidays) from the date your payment is received. Desa Handbags and Luggage makes every effort to deliver your Product according to the estimated delivery times provided on the Shipping and Deliverypage of this website. However, estimated delivery times may change due to circumstances beyond our control, such as; delays in postage, or the loss of items in transit, for which Desa Handbags and Luggage cannot be held responsible. 

If your order has not arrived after the estimated delivery time, please contact us immediately at  info@desabags.com.auor 02 9439 9220 and we will resolve the issue as quickly as possible. 

Title and risk of loss to all Products passes to the customer (purchaser) on delivery. 

Returns, refunds, exchanges and our 100% satisfaction guarantee 

We’re 99.9% sure you’ll be thrilled with your order. However, in the rare case that you’re not, we’re happy to exchange the item. Here are our policies:

Refunds
Desa Handbags and Luggage are happy to offer a full refund for the price of the good (excluding all delivery charges) or exchange on goods that arrive damaged on delivery.

Exchanges
We are happy to offer an exchange or credit note for change of mind within 14 days of purchase. An additional delivery charge will  be incurred to dispatch the change of mind item. 

Note: Products must be unused and in their original condition with the tags still attached, and a Desa Handbags and Luggage receipt or other proof of purchase must be provided. Exchanges made in one of stores will not incur an additional delivery charge (see contact us page for store locations).   

Read our returnspage for more information or call us +61 2 9439 9220, or email us  info@desabags.com.au   

Warrantees

Rest assured, every item sold at Desa Handbags and Luggage is covered by the manufacturer's warranty.  Warranties differ depending on the brand, manufacturer and product. For more information on specific warranties, contact the manufacturer.

Our suppliers are extremely reputable and experienced, that’s why we stock their goods. On the rare chance that you do experience any problem with the repair under warrantee of your product please email us  info@desabags.com.au or call us +61 2 9439 9220. 

Your personal information

Desa Handbags and Luggage takes your privacy and the protection of your personal information very seriously. We have taken the appropriate measures to ensure with confidence that any personal information given to us by our customers while shopping on our “website” is always kept secure and confidential.  Any information you submit is only used in order to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law. Should you wish to be removed from our mailing list, please email us at  info@desabags.com.auwith "Unsubscribe" in the subject line. 

Please refer to our Privacy Policyfor more information. 

Promotional marketing & communications

If you contact Desa Handbags and Luggage via email or directly via our website (or via any other electronic means) you agree that Desa Handbags and Luggage will respond by electronic means. 

If you do post content or submit material to Desa Handbags and Luggage either directly or via our website, and unless we indicate otherwise, you grant Desa Handbags and Luggage non-exclusive, royalty-free right to use such content, including the name that you use to submit the content, in anyway we see fit. 

Desa Handbags and Luggage takes no responsibility or liability for the accuracy of content submitted by third parties. If you submit content to Desa Handbags and Luggage both directly or via the website you are responsible for the accuracy and that use of the content you supply will not cause injury to any person or entity.

Our liability 

Desa Handbags and Luggage will not be liable for any of the following: 

  • Damages arising from the use or inability to use this site or linked site.
  • Products not being available for use.
  • Any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products or services.
  • Any errors or omission in sales or promotional material, quotes, price list, acceptance of offer, invoice or other documents or information issued by Desa Handbags and Luggage and shall be subject to correction.

Force majeure

Desa Handbags and Luggage shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Desa Handbags and Luggage, Desa Handbags and Luggage shall be entitled to a reasonable extension of time for the performance of such obligations. 

Governing law 

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.  

Copyright

All content included on this site and within all marketing material, including electronic newsletters and emails is the property of Desa Handbags and Luggage, except where credit is noted to third parties, and is protected by international copyright laws. Content on this site cannot be copied or used in any way without the written consent of Desa Handbags and Luggage. 

Desa Handbags and Luggage respects copyright laws, so if you believe that your work has been copied to the extent that constitutes an infringement of copyright laws,  email us 

Disclaimer

Desa Handbags and Luggage reserves the right to make changes to the site, and Terms and Conditions of sale at any time.  By visiting this site or placing an order you acknowledge and accept these conditions.

 

Updated: May 2012